Your Privacy Matters
f95zone Privacy Policy for Philippines Players
At f95zone, protecting your personal information is a core commitment — not an afterthought. This Privacy Policy explains exactly what data we collect when you use our platform, how we use and store it, who we share it with, and what rights you have as a registered player in the Philippines. We follow the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) and take every reasonable step to keep your data safe and confidential. Reading this page will give you a clear picture of how your information is handled from the moment you register. If you have questions after reading, visit our FAQ page or reach out via the contact details provided there.
Last updated: June 2025. Applies to all registered f95zone accounts.
What We Gather
Data We Collect From You
When you create an account or use f95zone, we collect certain personal information needed to verify your identity, process transactions, and deliver a smooth gaming experience. The types of data we collect fall into three broad categories: information you provide directly, information gathered automatically, and information from trusted third-party sources. We only collect what is genuinely necessary and proportionate to the purpose it serves. You will always be informed at the point of collection what data is being gathered and why.
Account Information
When you register, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a username and encrypted password of your choosing. Where required for verification, we may ask for a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card. This information is used solely to verify your age and identity in line with Philippine gaming regulations. It is stored securely and never used for unrelated marketing purposes without your consent.
Transaction Records
Every deposit, withdrawal, and bet placed on the platform generates a transaction record tied to your account. This includes the amount in Philippine pesos (PHP), date and time, payment method used, and the outcome of any bet or game session. We retain these records as required by Philippine gaming and financial regulations, typically for a minimum of five years. Transaction history helps us resolve disputes quickly and provides you with a clear picture of your account activity. You can access a summary of your recent transactions at any time from your account dashboard.
Usage & Technical Data
We automatically collect certain technical data when you interact with our platform, including your IP address, device type, operating system, browser version, and session duration. We also log which pages and games you visit, how long you spend on each, and any errors you encounter. This data is used in aggregate to improve platform performance, fix bugs, and tailor the experience to mobile users in the Philippines. It is not linked to your personal identity for marketing profiling without your explicit consent. You may request details of what technical data we hold about you at any time.
Purpose & Lawful Basis
How We Use Your Information
Your data is used only for clear, legitimate purposes that are directly connected to operating the f95zone platform and complying with applicable Philippine law. We do not sell your personal data to third parties, and we never use it for purposes beyond what is described in this policy without notifying you first. Below are the primary ways your information is put to work on your behalf.
Account Management & Verification
Your personal details are used to create and maintain your account, verify that you meet the minimum age requirement of 21 years as required under Philippine gaming law, and ensure only you can access your funds and game history. Identity verification also helps us prevent fraud, money laundering, and unauthorised account access. Whenever you contact our support team, your account data allows us to assist you quickly and accurately. Keeping this information accurate and up to date is both your right and your responsibility as a registered player.
Processing Payments in PHP
We use your financial and account data to process deposits and withdrawals in Philippine pesos accurately and on time. Payment data is shared only with licensed payment processors and banks that are contractually bound to protect your information. We do not store full card numbers or e-wallet PINs on our servers; these are handled by our PCI-compliant payment partners. Transaction records are kept to meet anti-money laundering obligations under Philippine law. If a payment issue arises, having complete transaction data allows our team to investigate and resolve it swiftly.
Promotions & Personalisation
With your consent, we may use your gameplay preferences and activity history to send you relevant bonus offers, game recommendations, and platform updates via email or SMS. You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by following the unsubscribe link in any email we send. We do not use sensitive personal data — such as ID documents or payment details — for marketing purposes. Any personalisation is based only on anonymised usage patterns and your stated preferences. Our goal is to make your experience on f95zone more relevant, not to flood your inbox.
Responsible Gaming & Compliance
We use account and transaction data to monitor for signs of problem gambling and to enforce responsible gaming limits that you set on your account. This includes tracking deposit frequency, session length, and betting patterns to flag activity that may indicate distress. Where required by Philippine gaming regulators, we share anonymised compliance data as part of our licensing obligations. Our legal and compliance team may also access account data in response to valid court orders, regulatory investigations, or law enforcement requests. Protecting the integrity of the platform and the welfare of our players are both non-negotiable priorities at f95zone.
What You Can Do
Your Rights Under Philippine Data Privacy Law
Under the Data Privacy Act of 2012, all registered players in the Philippines have specific rights over their personal data. f95zone is committed to honouring these rights promptly and without unnecessary barriers. You can exercise any of the rights listed below by contacting our Data Protection Officer using the details in the section below. We will respond to all valid requests within 15 business days, and we will never penalise you for exercising your legal rights.
Right to Access
You may request a copy of all personal data we hold about you at any time. We will provide this in a clear, readable format within the timeframe required by law. There is no fee for a standard access request.
Right to Rectification
If any of your personal data is inaccurate or out of date, you have the right to have it corrected. You can update basic account details directly from your profile settings, or contact us for data held in our back-end systems.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that some data must be retained for legal or regulatory reasons even after account closure.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests where you believe your own interests override ours in a specific situation.
Right to Portability
Where technically feasible, you have the right to receive your personal data in a structured, machine-readable format so you can transfer it to another service provider. Contact our support team to initiate a data portability request.
Right to Complain
If you believe we have mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can resolve the matter directly and quickly.
Get in Touch
Data Protection Contact
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact our Data Protection Officer using the details below. All enquiries are handled confidentially and in accordance with the Data Privacy Act of 2012. We aim to acknowledge your message within 2 business days and resolve your request within 15 business days. For general platform questions, our FAQ page covers the most common topics. For responsible gaming support or to set account limits, visit our Responsible Gaming page.
Within 15 business days
Philippines (en-PH)
National Privacy Commission
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